Policies

Whether you’re coming in for a fresh new look, treatments, styling your curls, or other, Shai looks forward to each and every appointment!

Please review our policies:

  • Please come to the salon with your hair down & dry without any ponytails, clips, buns or hats.
  • Please style it as curly as possible so your curls are visible.
  • Please clarify, condition & detangle your hair.
  • Products are ok, but shy away from anything that is oily and greasy!
  • We kindly ask you not to bring guests to your appointment.
Appointments
Shai is available by appointment only. Hair services can take from 1-3 hours. We do not accept walk ins.
Cancellations
If you need to cancel for any reason, we have a 48 hours cancellation policy. If you cancel or change your appointment in less than 48 hours, a cancellation fee will apply.
Lateness
We know that life gets in the way, so we have a 10-15 minute grace period given for lateness. If you are more than 15 minutes late, a cancellation fee will apply.
No Shows
Please understand that when you forget / cancel your appointment without notice, we miss the opportunity to fill that appointment time. Shai is excited for your appointment, but if you need to reschedule, please call to find another time.